Frequent Issues
- Warm beer
- 1. Use a pre-cooled keg
- 2. Avoid direct sunlight
- 3. Check if the light is green
- 4. Check the cooling
- There is too much foam
- 1. Ensure the beer is cold
- 2. Check if the keg is installed correctly
- 3. Ensure the keg is locked
- 4. Ensure a perfect pour
- Slow or no beer flow
- 1. Check if the keg is full
- 2. Check if the keg is installed correctly
- 3. Check if the light is solid green
- 4. Check if the air pump functions
- The keg is stuck
- 1. The keg is completely stuck
- 2. The keg still wiggles
- Flashing red light
- 1. Realign the keg
- 2. Check if the keg is OK
- 3. Check the locking mechanism
- The beer flow cannot be stopped
- 1. Check if spout is broken
- 2. Check if spout is open
Before you start ensure the keg is precooled in a fridge for 16 hours before use.
If you insert a keg that has not been pre-chilled, it will take 3 to 4 hours for the Blade to cool the keg down to the temperature required to pour a perfectly chilled beer.
The temperature gauge indicates when the beer is cold.
Check if the temperature gauge is down in the blue zone.
Ensure the Dome is placed on top of your Blade. Keep the appliance out of direct sunlight and place it away from other sources of heat.
Make sure that the keg is locked in the appliance, by flicking the lock switch down.
When the light is solid green, the keg is locked. The cooling will only work when the keg is locked in the appliance.
Leave your appliance on for an hour, with a locked keg inside. Remove the keg and feel if the cooling bowl is cold. If this is not the case, contact your local customer service organization
When the Blade is turned on and the keg is locked in the appliance. The cooling fan should make a soft noise. If this is not the case, contact your local customer service organization
Only cold beer can be served perfectly. When the gauge is pointing to the lowest line on the meter, the beer is cold
If the beer is warm, it is not possible to pour the perfect beer.
Ensure the tube is not kinked or stuck between the keg and the bowl of the Blade
Ensure the tube is inserted correctly in the orange groove and clipped in the tap.
Make sure that the keg is locked in the appliance, by flicking the lock switch down.
When the light is solid green, the keg is locked. The cooling will only work when the keg is locked in the appliance.
Prepare a clean and rinsed glass.
Tilt the glass to a 45 degree angle and open the beer tap fully. Pour in one single motion; straighten the glass when 3/4 full, and fill the glass till full.
Place the glass on the drip tray and use a wet skimmer to skim the top of the foam.
Serve the beer on a coaster with the logo facing the guest
On the volume gauge the remaining quantity in the keg can be seen. When the volume gauge is all the way down, the keg is empty.
Check if the keg was installed correctly. When pressing the orange button on a fresh keg, a solid “click” should be heard.
Ensure the tube is not kinked or stuck between the keg and the bowl of the blade
Ensure the tube is inserted correctly in the orange groove and the spout is clipped in the tap.
Plug in your appliance, check if the appliance is turned on and check if the keg is locked in the appliance by flicking the lock switch down.
The keg is correctly locked in the appliance when the light is solid green. If the light does not turn green but is (flashing) red, go to the section: ‘flashing red light’
When pouring beer, the air pump of the Blade should make a buzzing sound. If you never hear this sound, contact your service organisation
Flick the lock switch up to release the keg. This will also turn off the light. If the light is not lit and the keg can still not be removed it may be that the keg is frozen to the cooling bowl.
To defrost, make sure the keg is released by flicking the lock switch up. Remove the Dome and wait 15 minutes. Try to remove the keg again. If the keg is still stuck, wait a few minutes more or try to tap the keg gently
Flick the lock switch up to release the keg. The green light should first flash red and then switch off. You can remove the keg once the light is not lit.
If the light does not turn off, lock the keg again. Wait a minute and unlock it again by flicking the switch up. It may take a minute for the light to turn off and for the keg to be able to be removed. If repeating the above steps do not solve the problem contact your local service organisation.
When the light is solid/flashing red, flick the lock switch up to open the locking mechanism.
Realign the keg in the Blade by twisting it a little bit. Flick the lock switch down again. When the light turns green the Blade is ready for use.
Check the cap of the keg. Both holes should be perfectly aligned. If this is not the case, try to manually align the holes
If the previous step did not work, check for any air leaks in the tube or try installing a new keg
Flick the lock switch up and wait until the light is off. Remove the keg. With the keg removed, flick the lock switch down and at the same time turn off the appliance.
When looking down in the cooling bowl, the keg locking mechanism should be extended outwards on both sides. If this is not the case contact your local service organisation
Look inside the cooling bowl and check if the black rubber nozzles are still attached. If missing, check if the rubber nozzle is lying in the cooling bowl.
The rubber nozzle can easily be placed back by pressing it on the metal part. If there is a missing rubber nozzle contact your local service organisation.
In rare cases it is possible that you have received a keg with the spout broken off. Do not use this keg and contact your local service organization to receive a new keg.
If there is continuous beer flow from the spout which cannot be stopped, it might be that the spout is accidentally pressed.
To stop the beer pouring, hold the orange part of the spout in one hand and gently pull the black part of the spout with the other hand. This will close the valve and should stop the beer flow.